Platinum Wedding Band Sale

Platinum Wedding Band Sale wants your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied 

with your purchase,  you may return  the purchase within 10  business days of receipt for a full refund or exchange. 

A completed RETURN FORM ( Within 10 Days )  is required so we can send  your return label and obtain  insurance for the return package. 

Upon completion of the return form  an address label will be sent to your email . After this you have 3 working days to complete the return

shipping process.

The Process:

On the return form please  mark if you prefer to drop off the package at a "Employee Staffed" FedEx location, including FedEx Office 

or have a driver pick up the package. You cannot use a drop box under any circumstances as that will void all coverage

and the loss, if any and return  cost will be your responsibility. You  cannot alter the address label in any way. You must not use

any jewelry related terms on the package and you must follow the double box guidelines outlined on the return form and email 

confirmation page.

Shipping Refunds. 

Most packages are sent without additional cost. If you added Next Day shipping fees to your order those fees cannot be refunded.

Refund:

Upon approval, refunds are issued via the original payment method. For example, if a customer paid via Paypal, any necessary refunds 

will be applied to the customer's Paypal account. If you paid  by M/C or Visa, they will be applied back to your card unless you also

have a Paypal  account the refund may go into your Paypal account directly and not appear on your credit card statement. 

Please see your Paypal account policy for details. The same is true if you used a transfer or check as those will also go into your

Paypal account until you transfer back to your standard banking account.

In rare cases, circumstances may require that we issue a check to the customer via USPS

mail when an additional refund is due.

F.A.Q.

Responses to the most frequently asked questions regarding our Return Policy are shown below:

1. Do I have to use FedEx. 

        You may specify to use UPS if FedEx is not available or hard for you to work with, Email for details. Same conditions apply.

2. I purchased from Platinum Wedding Band Sale so why can't I return it to the same company name.

        If you would use the name Platinum or Wedding band on the box it would most likely

        not make it to the destination. SOMEONE WOULD STEAL IT!

3. FedEx counter people want to know what is in the box. 

        None of their business. All they need to know is it does not contain restricted material or dangerous goods.

4. FedEx counter said the account number and  your name does not match.

        Another security measure. If they must they can call the account holder on record and be approval.  

5. Why do I have to double box. The counter person said not to do it.

        I am getting really tired of these counter people. The reason for a double box is most theft occurs in hidden areas

        of the shipping process. The less than honest person will slam the box against a sharp corner forcing a teal that  could appear to have

        happened naturally. They will then shake the contents or grab whatever is inside. The double box makes this process take too long. 

        If the first tear does not produce results they have thousands of others to try it on.

6. How much insurance should I buy:

    None. I take care of all insurance when I send you the label.

7. The counter person wants to know the value. Should I tell them $1900.00 since that is what I paid.

    NO, tell them " ZERO " No  value. 

8. Declared Value Box.

Again place " 0 " in the value box. I cover the value with an private company. FedEx  & UPS have nothing to do with it. 

9. Are you a little paranoid about shipping theft?

Yes, more than  a little! Learn my lessons the hard way a long time ago. 

10. Can I return  at my own expense to save all this work.

Yes, you are free to return the purchase using any shipping method you like. Personal drop off is not allowed.You will  be 100%

responsible for the value and safe return of the merchandise to the address given. Just note that most FedEx and some other

shippers will have a $100.00 to $500.00 limit for jewelry. USPS and UPS may insure for higher amounts and the cost will be

substantial. If lost or stolen you could be looking at 60 days for a  shipper to  approve and process a refund .

11: If a loss happens using your return shipping, What happens ?

The package is 100% insured the second FedEx or UPS  scans the label. From that point on it is monitored by 

the insurance provider. Since they insure for the jewelry industry they  have seen all the scams before. In case of loss I 

rely 100% on their research. If  FedEx or UPS lost it in transit you get a full refund. 

If you or your representative you trusted to  take care of the return did something , not totally honest, the claim would be

denied and no refund would be issued. They may  file charges for insurance fraud since that would be what it is called.